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- We believe in hiring great people who want to do great work, and who also know how to have a good time.
- We are focused on continuous improvement in all aspects of our business, with the goal of providing the best possible end-to-end customer experience. When it comes to customer satisfaction, there is no “good enough.”
- We empower our team to do their jobs without micromanaging, because people are happiest and most effective when they control their own working conditions.
- We hate BS. We communicate in a straightforward way, avoiding buzzwords and jargon. We work together to address problems without blame as early as possible.
- We invest in our team for the long haul, and are committed to helping our employees grow professionally and personally while they work for SELFFIX
- We truly care about our customers. We want to bring joy to their lives, and we're willing to lose money in the short term to keep a customer coming back for life.
- We welcome everyone and celebrate individuality. We make an extra effort to accept people with different and nontraditional backgrounds, and to avoid cliques. Our differences make our team stronger by providing different viewpoints and encouraging debate about important decisions.
- Our company's leadership team will always carefully consider and personally respond to feedback from employees at any level.
- We believe in transparency. We're territorial when it comes to strategy games, but not at work. We share everything internally we reasonably can about the business to better inform autonomous decision-making at all levels.
- We believe life is too short to be mediocre. We're here to do great, personally fulfilling work, and to use our time wisely in doing so.
- We use evidence and data analysis to guide our decisions. If something isn't working, we move on and try something new.
- No jerks. If being right is more important than helping and supporting your co-workers, SELFFIX is not the place for you. We do not tolerate egotistical behavior. We're nice people, and want you to be nice too.